​My Recent Work

Respond to Resolve with Empathy

Storytelling in a scenario-based Learning Experience

You are a the manager of a chic, modern hotel that has a great reputation. However, some recent negative online reviews have troubling. How do you respond to angry guest reviews with empathy?

Working with Wellness

A scenario-based Learning Experience

Your office has just closed and you are working remotely. How do you build wellness habits at home during the workday? In this module, you will learn how to build a mindful morning routine before the start of your day.

Delivering Effective Feedback

A branching-scenario Learning Experience

You are the manager of an employee who is not working to his potential. How do you give effective feedback to motivate a positive change in his performance? This course showcases the SBI method of giving feedback.